Find your better fit. Whether you’re looking to intern or looking for a permanent position, we might just have a spot for you.
Fusce in velit blandit, feugiat nisl eu, iaculis ipsum. Vivamus at ornare massa, in mattis mi. Nulla placerat arcu orci, nec sodales tellus tempus eget. Pellentesque nec rutrum mauris, eget iaculis odio. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Quisque metus leo, ullamcorper et ligula a, pulvinar vulputate arcu. Mauris urna leo, efficitur non volutpat tempor, dignissim quis massa. Suspendisse vitae sem ac urna posuere consectetur ac eu ligula. Sed quis elementum nunc.
Description
We are looking for a detail-oriented Quality Assurance Specialist to be in charge of all quality assurance activities. The Quality Assurance Specialists responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. To be successful as a Quality Assurance Specialist you should be incredibly thorough and able to help our company maintain the highest quality standards.
Description
Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
Analyze customer complaints and provide appropriate corrective actions.
Assist directly or route customers to the appropriate personnel for assistance.
Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
Develop customer service programs in order to provide outstanding service.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Assist in training peers on improving customer support service.
Develop and maintain in-depth product knowledge.
Conduct customer surveys about the company’s service so as to obtain feedback.
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
#MemoriesMadeTogether
Our 2022 team retreat was filled with amazing views and activities. From working together to conquer an horror escape room to a having a superb boat excursion to the beatiful scenery of the Benagil caves, we had a great time together.
We believe that work is changing. We understand that what works for one person may not work for another. We want work to work for all of our employees. That’s why we’ve created a vibrant environment that is adaptable to your employment experience expectations and we can help you progress in your career what ever path you choose.
IC has developed a range of industry-leading frameworks created through the lens of “equity inspired design”. These tackle a range of issues including Lifestyle Diversity, Social Mobility and Workplace Wellbeing. Our belief is that an inclusive environment is not a competitive advantage, but an imperative.
We take personal and professional development seriously which is why we offer an annual training allowance and unique suite of learning products to all employees to ensure that you can grow your skills during your time here.