HCS Dashboard - Client View

Authorization Management

Cases, authorizations, and alerts

Notifications

Recent alerts

24

Unread Notifications

▲ 8 new today

Manual Approval

Cases requiring action

12

Pending Approval

▲ 3 urgent

New Authorizations

Recent submissions

📄

AUTH-2024-1847

Surgical - 2 hrs ago

Pending

📄

AUTH-2024-1846

Medical - 4 hrs ago

Approved

📄

AUTH-2024-1845

Diagnostic - 5 hrs ago

Approved

Authorization Search

Find authorizations

Flagged Authorizations

Requires attention

Exceeds Threshold 4

Missing Documentation 7

Policy Exception 3

Steerage Notifications

Care navigation alerts

9

Active Steerage Cases

▼ 2 resolved today

Large Case Alerts

Stoploss notifications

Above $100K threshold 2

Approaching threshold 5

High-Cost Specialty Rx

Pharmacy alerts

7

New High-Cost Rx Alerts

▲ 3 this week

Authorization Trends

Last 6 months

Cost Breakdown

By category

Reports

📊

Reports

Access utilization reports, analytics, and dashboards

Monthly Summary

December 2024

Total Authorizations

1,247

Approval Rate

94.2%

Avg Turnaround

1.8 days

Content Statistics

Educational content, surveys, and engagement metrics

Educational Content

Delivery and engagement metrics

Title

Delivery Date

Audience

Bounced

Viewed

Opened

Diabetes Management Guide

Dec 15, 2024

1,250

23

842 (68%)

756 (61%)

Heart Health Newsletter

Dec 18, 2024

2,100

--

--

--

Medication Adherence Tips

Dec 20, 2024

980

--

--

--

Surveys

Response and completion metrics

Title

Delivery Date

Audience

Bounced

Viewed

Opened

Patient Satisfaction Q4

Dec 10, 2024

3,200

45

2,156 (67%)

1,890 (59%)

Care Experience Survey

Dec 22, 2024

1,800

--

--

--

Content Alerts

Requires attention

Unresponded Patient Chats 8

Unopened Surveys (>48hrs) 156

Abnormal RPM Data 3

Engagement Overview

Aggregate metrics to date

72%

Surveys Viewed

▲ 5% vs last month

68%

Education Viewed

▲ 3% vs last month

12,450

Messages Sent

▲ 820 this month

2,340

App Registrations

▲ 156 this month

Peak Interaction Times

When users engage most

Tuesday

9:00 AM - 11:00 AM

Wednesday

10:00 AM - 12:00 PM

Monday

2:00 PM - 4:00 PM

Data Export

FTP export status

✓

Last Export

Dec 13, 2024 - 6:00 AM

↻

Next Scheduled

Dec 14, 2024 - 6:00 AM