HCS Dashboard - Client View

Authorization Management

Cases, authorizations, and alerts

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Notifications

Recent alerts

24

Unread Notifications

▲ 8 new today

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Manual Approval

Cases requiring action

12

Pending Approval

▲ 3 urgent

✓

New Authorizations

Recent submissions

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AUTH-2024-1847

Surgical - 2 hrs ago

Pending

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AUTH-2024-1846

Medical - 4 hrs ago

Approved

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AUTH-2024-1845

Diagnostic - 5 hrs ago

Approved

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Authorization Search

Find authorizations

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Flagged Authorizations

Requires attention

Exceeds Threshold 4

Missing Documentation 7

Policy Exception 3

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Steerage Notifications

Care navigation alerts

9

Active Steerage Cases

▼ 2 resolved today

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Large Case Alerts

Stoploss notifications

Above $100K threshold 2

Approaching threshold 5

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High-Cost Specialty Rx

Pharmacy alerts

7

New High-Cost Rx Alerts

▲ 3 this week

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Authorization Trends

Last 6 months

💰

Cost Breakdown

By category

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Reports

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Reports

Access utilization reports, analytics, and dashboards

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Monthly Summary

December 2024

Total Authorizations

1,247

Approval Rate

94.2%

Avg Turnaround

1.8 days

Content Statistics

Educational content, surveys, and engagement metrics

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Educational Content

Delivery and engagement metrics

Title

Delivery Date

Audience

Bounced

Viewed

Opened

Diabetes Management Guide

Dec 15, 2024

1,250

23

842 (68%)

756 (61%)

Heart Health Newsletter

Dec 18, 2024

2,100

--

--

--

Medication Adherence Tips

Dec 20, 2024

980

--

--

--

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Surveys

Response and completion metrics

Title

Delivery Date

Audience

Bounced

Viewed

Opened

Patient Satisfaction Q4

Dec 10, 2024

3,200

45

2,156 (67%)

1,890 (59%)

Care Experience Survey

Dec 22, 2024

1,800

--

--

--

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Content Alerts

Requires attention

Premium

Unresponded Patient Chats 8

Unopened Surveys (>48hrs) 156

Abnormal RPM Data 3

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Engagement Overview

Aggregate metrics to date

72%

Surveys Viewed

▲ 5% vs last month

68%

Education Viewed

▲ 3% vs last month

12,450

Messages Sent

▲ 820 this month

2,340

App Registrations

▲ 156 this month

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Peak Interaction Times

When users engage most

Tuesday

9:00 AM - 11:00 AM

Wednesday

10:00 AM - 12:00 PM

Monday

2:00 PM - 4:00 PM

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Data Export

FTP export status

✓

Last Export

Dec 13, 2024 - 6:00 AM

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Next Scheduled

Dec 14, 2024 - 6:00 AM